We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help! Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 14 days from the delivery date of your order. Some exclusions may apply so please read the full return policy for additional information.
DISCREPANCIES AND SHORTAGES
If your order is received with any notable shortcomings; missing or broken items, wrong item, etc, please contact us immediately. All discrepancies, shortages, broken merchandise, and any requests for returns must be made within 14 days from the delivery date of your order. Any requests for compensation or remediation will not be accepted after 14 days from the delivery date of your order. If there is a broken or damaged product, we will make it right and either reship the product at no cost to you or refund the value of the product.
Returns may be shipped back to the following address:
Steel City Salt Co.
206 Grant Ave.
Millvale, PA 15209
We are not responsible for any shipping costs associated with returning items unless it is due to an error made by Steel City Salt Company. Original shipping is non-refundable. Qualifying returns are eligible for a refund to your credit card or PayPal account.
Items that are shipped back as a return need to be matched to your original invoice. Please provide any information that can help us identify the account or original purchase that matches the returned items.
Due to their unique nature, Pink Himalayan products (salt lamps, slabs, candle holders, massage stones, cups, and shot glasses) are not eligible for returns.
Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned.
Gift Cards are not eligible for returns. We are not responsible for lost or stolen gift cards.
We do not accept returns on products that have been mixed or blended together with other ingredients. Refunds will only be issued for product that is returned in the original form that they were purchased in.
Steel City Salt Company will not be responsible for damage or loss that occurs to goods shipped again to a different destination beyond the original shipping address provided on the order.
Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.
Steel City Salt Company is not responsible for shipping delays outside of our control. Although we ship immediately after an order is placed, sometimes the shipping carrier may delay the package for any number of reasons. We can only guarantee your package until it is dropped off and scanned by the shipping carrier. After that, any issues regarding delays, lost, misplaced, or stolen packages MUST be taken up with the shipping carrier by you. We do not issue refunds or replace products due shipping address error (entered by customer at checkout), delays, misplaced, or stolen packages.
START YOUR RETURN
Please contact us if you want to ask us a question about making a return. We do not offer free return shipping labels. All inquiries are handled in the order that they are received. If you would like to speak to a Customer Service Representative, please call (412) 407-9271 and we can help you. You can also email us firstname.lastname@example.org.