Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Steel City Salt Company. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Steel City Salt Company or any third party, except as expressly granted herein.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Steel City Salt Company and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Steel City Salt Company believes that customer conduct violates applicable law or is harmful to the interests of Steel City Salt Company and its subsidiaries.

  • Privacy Policy
  • At Steel City Salt Company, we take privacy very seriously and know that security is very important to our customers. We never pass credit card numbers by email or unsecured in any way, and we never store or save un-encrypted data. Your email address will only be used for correspondence with you from Steel City Salt Company and will not be provided to, or shared with any other service or business. Steel City Salt Company does not save credit card information. and will not be provided to, or shared with any other service or business. Steel City Salt Company shopping cart is secured by GoDaddy SSL to protect our customers information when they make payments through our online store.

    Steel City Salt Company use of personal information that you may submit to Steel City Salt Company through this Web site is governed by the Steel City Salt Company Privacy Policy.

  • Shipping & Delivery

We, Steel City Salt Company, are NOT responsible for shipping delays out of our control. Although we ship immediately after an order is placed, sometime the shipping carrier may delay the package for any number of reasons. We can only guarantee your package until it is dropped off and scanned by the Shipping Carrier, after that any issues regarding delays, lost, misplaced, or stolen packages MUST be taken up with the Shipping Carrier by you. We do not issue refunds or replace products unless they arrive damaged,

  • Orders in the United States are shipped either USPS/UPS/Fedex within 2-3 business days of when the order was placed (Does not include bulk, gifts, or orders placed during the Holidays). Currently, Steel City Salt Company is shipping to all 50 states including Puerto Rico and US Territories. The 48 states are all shipped USPS/UPS Ground 3-5 Day. Alaska and Hawaii are 5-7day. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Overnight and two day shipping is not currently available. Steel City Salt Company charges a flat rate of $6.95 for shipping and handling, limited time only!!!!!

    FREE SHIPPING: Orders over certain amounts are eligible for free USPS/UPS 3-5 day shipping within the United States Only, does not include International Shipping. To qualify, total shopping cart MUST BE ABOVE eligible amount AFTER coupons, discounts, taxes, and promotions. Any single order cannot be shipped to multiple addresses and Free Shipping will ONLY be honored for one address per order!

  • INTERNATIONAL SHIPPING: Due to such varying rates we do not offer International shipping on our website. For international orders, please contact info@SteelCitySalt.com with your address and what you would like to order so we can get a quote for the most up-to-date shipping rates. While there are rarely issues, we cannot guarantee delivery to International addresses once it leaves the United States. Any claims of missing packages or damaged goods will have to be resolved via the destination country postal service and we Steel City Salt Company are not responsible missing or damaged items, fees, duties, or taxes imposed by Customs Enforcement. We do not offer Free or Discounted shipping on any orders going outside of the US except for APO and FPO. All rates we charge for International Shipping will vary depending on size, locations, weight, etc. 

  • Return Policy
  • Any concerns about products should be written immediately to john@steelcitysalt.com. If your order hasn’t been shipped out yet, we can cancel the order and issue you a refund. We take great pride in our reputation for quality and excellence. If you are not completely satisfied with your purchase and wish to return it for exchange, refund or credit, the defective product must be received within 12 days of the original purchase and must be in its original packaging. Steel City Salt Company may require the item to be returned to receive a refund, replacement or credit. You may request a refund, credit or replacement, under the following conditions:
  • Due to the their Unique Nature, all sales are final on all Pink Himalayan Products (Salt Lamps, Slabs, Shot Glasses, Candle Holders, and Mortar and Pestle). 
  • The item being returned must be in its original packaging, if any.
  • The item must be received by Steel City Salt Company within 20 days of original purchase with proof of purchase (receipt, invoice#).

  • Steel City Salt Company does not cover the cost of your shipping to Steel City Salt Company. If a defective product is involved, the shipping of a replacement product from Steel City Salt Company is covered by Steel City Salt Company
    International Orders are may NOT be returned or refunded.

Steel City Salt Company reserves the right to change its payment procedures at any time without prior notice to you.

  • Miscellaneous
    Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Steel City Salt Company and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. 

    GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Steel City Salt Company shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury. 

    MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Steel City Salt Company with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Steel City Salt Company with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Steel City Salt Company. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

    Steel City Salt Company uses the US Postal Service and UPS for all deliveries and their record of successful deliveries is exceptional. However, on occasion things do go wrong, items are mis-delivered, lost, delayed, or arrive damaged. It is important that while all items shipped are insured, once they leave our facility Steel City Salt Company is no longer responsible for the delivery. If a package arrives damaged please keep the delivery container, all packaging, and the product. Be sure to take several photos and email promptly to john@steelcitysalt.com PLEASE NOTE: Without this assistance and information in a timely manner (within 5 days of shipment) Steel City Salt Company cannot make a claim on your behalf. Steel City Salt Company emails tracking numbers to its online customers on all orders. If you do not receive a tracking number, please email john@steelcitysalt.com If a shipment does not arrive on the schedule noted in the tracking information, please call your local Post Office with the tracking information and inquire why it was not delivered as indicated. Often these are mis-delivered, or the box is sitting at the Post Office for some reason. You will have far more success with your local post office than emailing Steel City Salt Company in Pittsburgh. If you have no success with the Post office on the recovery of a lost order, please email john@steelcitysalt.com and we will attempt to resolve the problem. As noted above, time is of the essence and your assistance is essential!